Inquiries about lost items can be made at all JR-WEST stations. You may also contact us via our Lost and Found Chat Service or JR-WEST Customer Service Center Lost and Found. Please see below for contact information and operation hours.
■Lost and Found Chat Service (with operator support) 9:00 AM – 8:00 PM daily
Visit the link to open a chatbot.
https://www.westjr.co.jp/global/en/
■JR-WEST Customer Service Center Lost and Found
For those calling from Japan: 0570-00-4146Local calling rates apply for landline phones.
For those calling from overseas: 81(country code) 6-6133-4146 〔chargeable call〕 Open daily
*Please follow the voice guidance and press 2
Available in English, Chinese, Korean, Spanish, Portuguese, Thai, Vietnamese
〔9:00 AM – 8:00 PM daily〕
Times indicated are all in Japan Standard Time.
FAQ ID：1003e