I am vision-impaired and need help getting on the train. Where do I ask for assistance? March 21, 2024 11:40 Updated Ask a station staff. They will guide you to the platform and help you get on and off the train. FAQ ID : 0549e Related articles I am in a wheel chair and need help getting on the train. Where do I ask for assistance? Which tickets should I insert into the automatic ticket gates? Can I take my bike or other large luggage on board with me? How do I use the automatic ticket gates? (Which automatic ticket gates are for ICOCA?)