I am vision-impaired and need help getting on the train. Where do I ask for assistance? March 21, 2024 11:40 Updated Ask a station staff. They will guide you to the platform and help you get on and off the train. FAQ ID : 0549e Related articles I am in a wheel chair and need help getting on the train. Where do I ask for assistance? I was stopped by the automatic ticket gates because there was not enough money on my ICOCA. What should I do? If I miss a train on which I have a reserved seat, can I take another train instead? If not, can I get a refund? Does this involve a handling fee? Which tickets should I insert into the automatic ticket gates? What is the difference between Bullet Train (Shinkansen), limited expresses, regular expresses, special rapid services, rapid services, and local services?