Tickets reserved with a designated credit card at the time of booking can be collected from the following locations:
-At JR West, JR Shikoku, and JR Tokai stations displaying the "5489 Service" signage, using designated Seat Ticket Vending Machines, JR Ticket Office (Midori No Madoguchi).
-At major JR Kyushu stations.
-At designated JR East stations with designated Seat Ticket Vending Machines.
-At designated JR East Travel Service Centers for Visitors to Japan.
For tickets reserved with the option to pay at the station, collection can be made at the following locations:
-At JR West, JR Shikoku, JR Kyushu, and JR Tokai stations with "5489 Service" signage, using designated Seat Ticket Vending Machines, and JR Ticket Office (Midori No Madoguchi).
-At designated JR East stations with designated Seat Ticket Vending Machines.
-At designated JR East Travel Service Centers for Visitors to Japan.
※At JR East stations, reservations including the Tokaido Shinkansen or other JR Central area services cannot be collected. Conversely, at JR Central stations, only reservations including the JR Central area can be picked up.
※Certain special discount tickets may have limitations on the areas where they can be collected.
※Special discount tickets for foreign visitors to Japan necessitate eligibility verification upon pickup. Further information on pickup methods can be found here: https://www.westjr.co.jp/global/en/ticket/
※Ticket pickup locations may vary depending on the ticket type. Please verify individually.
For more comprehensive details regarding ticket pickup for JR WEST ONLINE TRAIN RESERVATION, please refer to the JR West website.