Purchasing Tickets
ICOCA
Using Trains
Lost＆Found
Facilities and Services
Online booking
Handling of train cancellations and delays
- I booked a reserved seat, but the train was cancelled. Can I change to a different train?
- I read on JR Odekake Net that a refund with no handling fee would be available for my ticket in the event of a natural disaster (typhoon, heavy snowfall, earthquake, etc.). What should I do with my reserved/purchased ticket if I want to cancel my trip?
- Will any compensation be provided if I am unable to make my flight or hotel due to a train delay?
- If I book a Ltd. Express train with Green Car or Gran Class and the train is delayed, how will I be reimbursed?
- How can I use the replacement transport?
- What is "replacement transport" (furikae yusō)?