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How to use JR WEST Help Center home page How to use JR WEST
  1. How to use JR WEST
  2. Handling of train cancellations and delays

Handling of train cancellations and delays

  • I booked a reserved seat, but the train was cancelled. Can I change to a different train?
  • I read on JR Odekake Net that a refund with no handling fee would be available for my ticket in the event of a natural disaster (typhoon, heavy snowfall, earthquake, etc.). What should I do with my reserved/purchased ticket if I want to cancel my trip?
  • Will any compensation be provided if I am unable to make my flight or hotel due to a train delay?
  • If I book a Ltd. Express train with Green Car or Gran Class and the train is delayed, how will I be reimbursed?
  • How can I use the replacement transport?
  • What is "replacement transport" (furikae yusō)?
  • Are alternative means of transport available in the event of a service cancellation?
  • How do I get information in the event that the train service is disrupted?
How to use JR WEST
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