Going through the Ticket Gates
- Can I take my bike or other large luggage on board with me?
- If I miss a train on which I have a reserved seat, can I take another train instead? If not, can I get a refund? Does this involve a handling fee?
- If I am eligible to make a stopover, what should I do at the gates when getting on or off?
- I bought a basic fare ticket and a limited express ticket to my destination. Can I make a stopover?
- What is a "stopover" (tochu gesha)?
- There should be money left on my ICOCA, but I can't use it at the automatic ticket gates. What should I do?
- I was stopped by the automatic ticket gates because there was not enough money on my ICOCA. What should I do?
- I am vision-impaired and need help getting on the train. Where do I ask for assistance?
- I am in a wheel chair and need help getting on the train. Where do I ask for assistance?
- Which tickets should I insert into the automatic ticket gates?